**Privacy Policy – PrasadsCo ChatFlow**
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### 1. Introduction
At **PrasadsCo**, we are committed to safeguarding the privacy of our users. This Privacy Policy explains how we collect, use, and protect personal data when you use our WhatsApp Business API platform, **ChatFlow**, integrated with Meta services.
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### 2. Data Collection
**User Data**
We collect information such as your name, contact details, business information, and payment details during registration and platform usage.
**Usage Data**
We may collect technical data including IP address, browser type, device information, and usage behavior to enhance performance and ensure security.
**End-User Data**
Users of ChatFlow are responsible for obtaining proper consent from their customers before collecting or processing personal data via WhatsApp communications.
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### 3. Data Usage
**Service Delivery**
To provide, maintain, and improve ChatFlow services, including messaging, automation, and analytics.
**Communication**
To send important updates, service notifications, billing information, and support-related communication.
**Compliance**
To comply with applicable laws, regulations, and Meta policies related to WhatsApp Business API usage.
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### 4. Data Sharing
We do **not sell, rent, or trade** user data.
We may share information with:
* Trusted third-party service providers supporting infrastructure, billing, or analytics (under strict confidentiality)
* Legal authorities when required by law or to protect our legal rights
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### 5. Data Security
We implement industry-standard security measures to protect data from unauthorized access, misuse, or disclosure.
Users are responsible for maintaining the confidentiality of their login credentials.
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### 6. Data Retention
We retain data only as long as necessary to:
* Provide our services
* Fulfill legal and regulatory obligations
* Resolve disputes and enforce agreements
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### 7. User Rights
Users have the right to:
* Access their personal data
* Request correction or deletion
* Withdraw consent where applicable
To exercise these rights, please contact our support team.
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### 8. Policy Updates
This Privacy Policy may be updated periodically. Significant changes will be communicated. Continued use of ChatFlow implies acceptance of the updated policy.
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### 9. Contact Information
For any questions or concerns regarding this Privacy Policy:
**Prasads Assurance Co (PrasadsCo)**
Email: [help@prasadsco.com](mailto:help@prasadsco.com)
Address: 419/5, 5th A Cross, 12th A Main, Yelahanka New Town, Bengaluru, Karnataka, India – 560064